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Cancellation, Returns & Refunds
We make many items for your order. Please check the product, colour, size, quantity and delivery details before you pay.
Cancel before production starts
To request cancellation, contact us as soon as possible with your order number. If your request reaches us before we begin production, we will cancel the order and refund the amount you paid to your original payment method. Placing an order or receiving a payment confirmation does not, by itself, mean production has started.
Contact us by email or phone using the details below to request cancellation.
Once production has started
Because products are made for your order, we cannot generally cancel an order or accept a return for a change of mind, an incorrect size or colour selected at checkout, or a design you no longer want after production starts. Your rights under applicable consumer protection law still apply.
Wrong, damaged or defective items
If we supplied the wrong item or there is a production defect or damage, contact us promptly with your order number, a description of the problem and, if possible, photographs. Please wait for return instructions before sending anything back. We will review the issue and arrange an appropriate replacement, correction or refund. We cover reasonable return and replacement shipping costs when the mistake is ours.
How refunds work
Approved refunds are issued to the original payment method for the amount you paid for the cancelled or refunded items, with applicable tax and shipping adjustments. For a partial refund, the amount depends on the items kept and any discount applied to the order. Your bank or card issuer determines when the refund appears. You will receive confirmation when we process it.
Contact us
Email judith@virtualtees.ca or call 705-645-1737, Monday to Friday, 8 a.m. to 4 p.m. Eastern. Please include your order number so we can help quickly.